Shipping & Returns

Thank you for choosing Vercelli! We are dedicated to providing prompt and reliable shipping for all of our customers. Please review our shipping policy to understand how your order will be processed and delivered.

Order Processing

• Dispatch Time: All orders are processed and shipped within 48 hours of purchase (excluding weekends and holidays).
• Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase.

Tracking Information

• Courier Tracking: Once your order has been dispatched, you will receive a tracking number via email. This tracking number allows you to monitor your package's progress and expected delivery date through the courier's website.
• Delivery Times: Delivery times may vary depending on the destination and courier service used. Please allow additional time for customs processing if you are ordering from outside our primary shipping regions.

Important Notes

• Shipping Delays: While we strive to ensure timely delivery, please understand that delays may occur due to factors beyond our control, such as weather, customs processing, or courier service issues.
• Incorrect Address: Please ensure that your shipping address is accurate when placing your order. Vercelli cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

For any questions regarding your order or tracking, please contact our Customer Support Team at order@vercelli.world

Thank you for shopping with us!

Vercelli No Return Policy

Thank you for shopping with Vercelli. We are committed to providing high-quality products to our customers. To maintain our quality standards and keep prices affordable, we do not accept returns on any of our products. Please read our policy carefully before making your purchase.

No Returns or Exchanges

Due to the nature of our product sourcing and shipping process, all sales are final. Once an order is placed and shipped, we cannot accept returns, exchanges, or refunds. We encourage you to review your order thoroughly before completing your purchase.

Order Issues and Damage Claims

If you encounter any of the following issues, we’re here to help:

·         Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving the item. We may ask for photos of the damage to assess the situation and work on a solution.

·         Incorrect Items: If you receive an incorrect item, please reach out to our customer support team within 7 days of delivery so we can assist you.

How to Reach Us

For any concerns, please contact our Customer Support Team at order@vercelli.world . We are committed to resolving any issues to ensure your satisfaction.