Online payments are regulated by PayPal and Stripe, a payments system company which guarantees the protection of your personal details. For this reason, should a payment not be successful, Vercelli is not able to provide any further information. We therefore kindly ask you to contact your bank. For any further information we are at your disposal and you can write to us on the page Contacts.
The accepted payment methods are: PayPal and Stripe.
We cannot accept payments made by bank transfer. The accepted payment methods are: PayPal and Stripe.
When paying for an order, you will be automatically redirected to PayPal or Stripe carrying out the transaction. On this page you can enter your card details without worrying about security. If the payment has been successful, you will immediately receive confirmation.
Thank you for shopping with Vercelli. We are committed to providing high-quality products to our customers. Due to the nature of our product sourcing and shipping process, all sales are final. Once an order is placed and shipped, we cannot accept returns, exchanges, or refunds. We encourage you to review your order thoroughly before completing your purchase. To maintain our quality standards and keep prices affordable, we do not accept returns on any of our products. Please read our policy carefully before making your purchase.
If you encounter any of the following highly unlikely issues, we’re here to help:
- Damaged Items: If your order arrives damaged, please contact us within 2 working days of receiving the item. We may ask for photos of the damage to assess the situation and work on a solution.
- Incorrect Items: If you receive an incorrect item, please reach out to our customer support team within 2 working days of delivery so we can assist you.
If a garment made of a Vercelli fabric is stained, we advise you always to take it to a specialist dry cleaner’s in order to safeguard its softness, the quality of the natural fibres, the colour and the consistency of the fabric.
Garments made with Vercelli fabrics should be cleaned exclusively by a specialised dry cleaner’s. Dry cleaning prevents risk of loss of fabric quality, including in terms of colour. The majority of fabrics sold by Vercelli are made of pure natural fibres (wool, mohair, linen, cotton, cashmere, silk, etc.) and, in order to safeguard their qualities of softness and lustre, we recommend only using solvents that do not contain water. In every case you should consult the washing instructions to be found on the label of every garment or the fabric information sheet on the website.
Garments made from Vercelli fabrics should ideally be periodically ironed by a specialist such as a tailor or specialised dry cleaner’s. This, and storing the garment correctly, will help to maintain the qualities of the natural fibres the fabric is made of and lengthen its life.
All information about the composition, specific details, care and tips for good maintenance are given in the section Caring For Your Garments in each of the product page.
Shipping costs are always given in euro and depend on the weight of the packages and not the number of lengths included in the order. We also kindly advise you that the weights are calculated automatically in the shopping basket
You can add a new shipping address or change one used before by going to your account at Reserved Area , in the section “Shipping addresses”.
We aim to ship goods within 48 hours of receiving the order. Our preferred shipping partners are DHL, Fedex and SF Courier.
Shipping costs are not included in the price of the fabrics and are calculated automatically in the shopping basket at checkout based on the shipping address entered.
Scan the code given in the Catalogue to open the product page directly. To safeguard the interests of our customers, only the registered members on our website can see the price of the product from their account.
You can change your password at any time at Reserved Area, selecting the “Profile” section where you can enter the password currently used and the new password you wish to use. By clicking on “Update”, the operation will be automatically confirmed. If you forget your password, you can retrieve it on the page Recover password, by filling in the form to recover your access credentials.
The website display setting can be changed at any time by simply going to the “Country/Language” menu located at the top right-hand corner of every page of the website and scrolling to the country you would like. You can also browse the website in various global languages.
Vercelli Credit is like your wallet, aimed to design the quick checkout and avoid the hustle of making payments for each order. For Vercelli Credit, you can pay a lump-sum amount directly to our Bank account via PayPal or Stripe. Once the amount is credited, we shall add an equivalent amount in your Vercelli Credit, after deducting any bank charges.
Yes, the Vercelli Credits are fully refundable. Just drop us an email regarding your request to withdraw the credit along with your bank details, and we shall process the refund in the next 2 working days of your request.
Discover the unparalleled quality and elegance of Italian fabrics by joining us as a buyer. At Vercelli, we offer a curated selection of premium textiles that reflect the finest traditions of Italian craftsmanship.
